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Cheque payments also accepted.

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Terms & Conditions of Sale

Please note that we will be closed from Wednesday 9th - Wednesday 16th September. Any orders received during this period will not be processed until our return.

Inky Doodles want you to be delighted with your purchases, recommend us to your family & friends and return frequently to our website.

From time to time problems or honest mistakes arise and we will do our utmost to fix these in a reasonable and timely way regardless of fault.

Nevertheless we have terms and conditions just like everyone else so everything is as clear as possible.

Customers from outside the UK are very welcome - see more details below.

Contact Address: Inky Doodles, Stratford House, Worcester Road, Upton Snodsbury, Worcs, WR7 4NW United Kingdom

Phone: +44 (0) 1905 381540 (8am-6pm UK time / GMT+1)
Email: sarah@inkydoodles.co.uk

Payment / Security:

All orders must be paid in full prior to shipping.

We accept all major Debit / Credit Cards or PayPal payment via PayPal’s secure payment system. You will be forwarded to the secure PayPal site and transact there; in this way:

 Inky Doodles never has access to your card or account details

Want more detail? - it’s explained here:

https://www.paypal-business.co.uk/accept-online-payments-with-paypal/index.htm

 

We recognise and respect that a few people still prefer to pay by Cheque.

Please email us if you wish to do this, but bear in mind the process will be much slower as we have to wait for the cheque to arrive, pay in, then clear before despatch. We can only accept cheques in Pounds Sterling .

Customers outside UK  - please place your order and your credit card company will convert the transaction to your own currency. 

We also will accept orders and payment by phone.

 

Shipping / Packing ("P&P") Charges:

Policy: Inky Doodles is not a shipping company and unlike some, does not seek to make a profit from P&P charges. We may increase charges from time to time if the postal service cost increases, but never after you have ordered. We will always use good quality packaging but it may be pre-used as that helps the planet.

We post most days via our local Post Office receiving proof of postage on all dispatches so you can expect secure delivery within 1-4 days depending on how busy we are.

You may specify recorded delivery if required.

UK Mainland

Standard shipping is Royal Mail First Class  at a flat rate of £1.00 oer order regardless of weight and size.

Shipping is also available via First Class Recorded Delivery if you wish at a flat rate £2.15.

If you do not receive your goods: We will replace goods free of any charges if we cannot obtain proof of delivery from our carrier after a reasonable period of time - i.e. lost in post. Subject to stock availability.

Special delivery instructions – request this in the special delivery instruction part of the order form and we will place instructions on envelope.

Outside of UK

Delivery is available as follows:

Standard Delivery (proof of postage, no tracking)   

EU: 3-7 day delivery £3.99 flat rate.

US / Rest Of World: 7-10 day delivery  £9.99  flat rate.

If you require tracking / special postage, please email.

If you do not receive your goods: We will replace goods free of any charges if we cannot obtain proof of delivery from our carrier after a reasonable period of time - i.e. lost in post. Subject to stock availability.

 

Packaging:

Our standard mailers are the lightweight, padded jiffy bag type and by nature our products are unlikely to be damaged in transit. If like us, you have a dog that enjoys chewing mail even more than the postman (!) - or some other devilish local hazard -  please provide additional packaging / delivery instructions in the box provided in the order form. We can’t change your pet (or ours), but we can do our best to help.

Outside EU orders will be shipped with a CN22 Customs Form to ensure no hold-ups.

 

Dispatch / Delivery Lead-times

We dispatch every weekday (except UK public holidays) from our neighbouring local Post Office. Expect delivery within 1-4 days in the UK and 3-7 days if you live outside of the UK.

 

Confirmation / Invoice / Contract:

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. In the rare case of a difficulty - in supply for example - we will always contact you asap to ensure an agreed delivery date or modify / cancel / refund the order as appropriate.

 

Tax - including VAT / Import Duties

These are all included in the price quoted on the website. Simples!

If you are outside of the EU and we supply you there, contact us - email is preferred - and we can supply VAT (sales tax) free. N.B. You may be subject to local import duty at your risk, although unlikely.

 

Privacy Policy

Inky Doodles do not disclose buyers' information to third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the Inky Doodles site and service

c. to contact you via email (Inky Doodles only) from time to time re new offer, products or upcoming events and shows. Any such communication will provide a clear option to unsubscribe.

 

Returns Policy:

 

We are happy to refund the value of goods (not postage) subject to:

a)    notification by email to the above address within seven days of receipt that you wish to seek a refund

   and

b)   receipt back by us of the  goods, including packaging, in a saleable, unused, undamaged condition

Receipt date defined by proof of delivery if applicable or deemed to be five days after dispatch if not. Instructions will be provided on how to return the goods; returns should not be sent before instructions provided.

Note: we can only refund to the original payment card / account.

Postage charges will only be refunded if we have supplied faulty or incorrect products.  Refunds or replacements will be processed upon receipt of goods.

Your rights are protected within the EU by the Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

 

All reasonable steps will be taken to ensure you remain a happy customer.

 

Trade customers

Should review the 'Retailers' page via the menu bar and contact by telephone / email to discuss trade terms.

 

Copyright

Inky Doodles stamps, resulting impressed images and website images are original artwork created by Inky Doodles and subject to full copyright protection.

 

Angel Policy - applies only to customers wishing to sell products created with designs under Inky Doodle copyright (i.e. with Inky Doodle stamp products). The Angel Policy webpage contains full details and forms part of the full terms and conditions of sale.

 

Charms - occasionally outside of our control our supplier might make a substitution of a maximum of one particular charm in a set, replacing it with at least one - normally more - of similar type and size or larger. If you particularly wanted a substituted charm, please call us and we will help if we can or return and refund.

Cookie Policy

Notice for users

We use performance cookies on our website e.g. Statcounter and Analytics. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works. By using our website, you agree that we can place these types of cookies on your device.



About cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. They are helpful because they help to make a website work better for a user. Many websites do this whenever a user visits their website in order to report on website traffic. Your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites.

Analytics
Inky Doodles uses analytics tools to collect information about how people use our website and how they find us.  This helps us make sure our site is meeting your needs and to find out how we could improve things. Analytics cookies like google analytics and statcounter store information about what pages people visit on our site, how long they are on the site, how they got here and what they click on. This information supplied by cookies help Inky Doodles to analyse the profile of visitors and provide them with a better experience.

Analytics cookies do not collect or store users’ personal information (for example, names or addresses), so this information cannot be used to identify individuals. Inky Doodles does not allow analytics companies to use or share its analytics data. In addition, our website also carries embedded ‘share’ buttons to enable users of our site to easily share pages of our website with their friends and family through popular social networks. These sites may set a cookie when you are also logged in to their service. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of a website.

 End (surprised you got there, you're every diligent!)

 

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